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FAQ

Mobile Device Management (MDM)

Begin with the Basics: Manage the Complete Device Lifecycle

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VMware Named a Leader in July 2019 Gartner Magic Quadrant for Unified Endpoint Management

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Easy Onboarding and Configuration

Add new devices quickly and easily provision apps and policies without IT involvement.

Configure devices with bulk provisioning programs such as the Apple Device Enrollment Program (DEP), Knox Mobile Enrollment and Android zero-touch enrollment
Enable users to self-activate devices by entering their corporate credentials in a simple MDM onboarding workflow
Configure MDM policies for device restrictions, layout, settings access, notifications and more and assign based on OS or ownership type (BYO or corporate-owned)
Deploy public, internal or bulk-purchased apps to devices automatically or to an enterprise app catalog for on-demand install
Connect to enterprise email, VPN, Wi-Fi, content, intranet sites and other backend resources

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Device and Data Security

Protect corporate information through device security and data loss prevention (DLP) policies.

Enable device-level encryption, data encryption and hardware security policies (TPM, biometrics, etc.)
Enforce a device- and/or app-level passcode with complexity and history requirements
Configure policies including: app blacklists, device pairing, Wi-Fi security, TLS enforcement and others
Prevent data loss with app sharing permissions, copy/paste restrictions, geo-fencing policies, and more
Monitor for malware threats or jailbroken devices and automatically remediate with a remote lock, device wipe or customizable device quarantine controls

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Asset Inventory and Management

Get full visibility and manage all endpoints from a single admin console.

Gain visibility into all endpoints across BYO, corporate-owned and line of business ownership models in a single admin console
Delegate management across divisions, regions and departments with our multitenant architecture and role-based access controls
Get real-time MDM deployment analytics from modular and role-based dashboards by devices, apps, email, security, telecom and more
Capture detailed analytics with report templates and granular device, app and console event logging
Export deployment analytics to third-party business intelligence (BI) solutions with DataMart integration

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Remote Support and Troubleshooting

Enable remote commands and controls to easily troubleshoot devices.

Request device information and perform remote commands such as clear passcode, send message, lock device, or perform an enterprise or device wipe
Troubleshoot devices using remote control to view the device screen and gain access to the file manager, command prompts and more
Enable users with self-service access to basic management capabilities, such as resetting a passcode, to alleviate IT ticket requests

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  1. Easy Onboarding and Configuration
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  2. Device and Data Security
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  3. Asset Inventory and Management
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  4. Remote Support and Troubleshooting
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